Frequently Asked Questions

Email us any time at - and we'll get back to you within 24 hours. You can also call us 5 days a week (M-F)
between 10am - 4pm ET 646 2841295 (standard telephone rates apply).

01 GENERAL QUESTIONS

Will my Shea Butter melt during shipping in hot weather?

Yes, our Whipped Shea Butter and Raw Shea Butter may melt at temperatures above 89°F. This is especially common from May to September or in warm climates.

Does melting affect the quality or effectiveness of the product?

No. Even if the texture changes, the moisturizing and skin-nourishing benefits remain the same.

How can I prevent my shea butter from melting?

Ship to an address where someone can receive the package immediately (e.g., office). Bring your package inside as soon as you receive the delivery confirmation. Avoid leaving it in mailboxes or direct sunlight.

What should I do if my shea butter melts?

Simply leave it at room temperature or refrigerate it to re-solidify. While the whipped texture may be lost, the product will still be effective.

Can I still order during hot weather?

Yes, but we recommend ordering at your own discretion if you live in a hot climate. During extreme heatwaves (90°F+), we may delay shipments to protect product integrity.

Who can I contact if I’m concerned about melting?

Please reach out to us at yarashearbeauty@gmail.com before placing your order—we're happy to help!

02 Shipping & Accounts

When does my order ship?

We aim to ship your products at the best consistency possible. Orders placed M-TH by 3pm EST will be processed & shipped the same day. Orders placed on Friday will be shipped on Monday to prevent your package from melting.

What forms of payment do you accept?

We accept PayPal, Visa, MasterCard, American Express, and Discover. However, we do not accept prepaid cards, or money orders at this time.

Where do you ship?

We ship to the United States. We hope to ship to more countries soon!

How fast is free shipping?

Free Shipping is applied to Ground Shipments. Orders shipping to the East Coast United States take approximately 3-5 business days and shipments to the West Coast United States takes approximately 4-5 business days.

How long will it take for my order to arrive?

Shipping takes about 3-5 business days, and you can always track your shipment by visiting your Yara Shea Beauty account, or using the Shipping Confirmation email that we send you as soon as your order ships. We partner with USPS and other major parcel carriers to get your products to you as quickly as possible. While we work hard to ensure that everyone gets their order in a reasonable amount of time, friends in Alaska, Hawaii and U.S. Territories may receive shipments in 4 weeks

Do you offer free shipping?

We offer free shipping on any order over $70.00. Stay tuned to our social media for additional free shipping promotions.

03 Products & Ingredients

Where are your products made?

Our African Black Soaps along with the Shea butter used in all of our other products are sourced from women run co-ops in Ghana and Nigeria (West Africa). Our Body Care and Hair care products are then formulated in New York using the Shea butter sourced from West Africa. It gives us great pride to create our products and we're glad to have an authentic supply chain to help us.

What's the best way to use your body creams and Shea butter products?

The best way to use our Body Care and Shea butter products is by applying them to damp skin to deeply moisturize dry skin and seal-in 24hr hydration.

Can I use any of your body cream and Shea butter products on my face?

Our products are primarily created to deeply moisturize your body and hair. Due to the natural nut ingredients found in most of our products we recommend that you read the ingredient label to determine whether or not you’d like to use our Body Care or Shea butter products for your face. If you’re still unsure please test it first by applying our products to your inner elbow.

Do you test any of your products on animals?

We DO NOT test our products on animals, and that will never change.

Do you use non-toxic ingredients?

There are no parabens or sulfates in our formulas. We care deeply about the quality of our products by maintaining their natural state.

Are your products gluten-free and/or vegan?

All of our products are both gluten-free and vegan. If you need a full ingredient list, please refer to the description section underneath each product.

04 Retail & Brand Inquiries

I have a question or suggestion for Yara Sha Beauty How do I get in touch?

We'd love to hear your ideas! Send us a note at yarashearbeauty@gmail.com

Where can I find the full Yara Shea Beauty product line?

Our full product line is available exclusively on our website. While some retail partners carry select items, they may not stock the entire range. Stay tuned—more retail listings are coming soon!

I have a media or partnership opportunity. Who should I contact?

Please email our team at yarashearbeauty@gmail.com for consideration. If we feel your opportunity would be a good fit, then we’ll send you an email to discuss further. Please allow at least a week response time. For time sensitive inquiries please use “Urgent” in the subject line.